JOB TITLE: Drop In Support Worker
REPORTS TO: Drop In Manager
HOURLY WAGE: To Be Determined
HOURS: 37.5 hours/week, Monday-Friday 8:00am-4:30pm


“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at:, please consider joining our team.


To assist the Drop-In & WER Liaison and Drop-In team with the daily operations of the Drop-In, community engagement, and encouraging clients to participate on a voluntary level in a way that fosters improved social, physical and mental health. Provide clients with access to information, support and connections to services within Boyle Street Community Services and external agencies.


  • Assisting the Drop-In Manager, Program Coordinator and Volunteer Liaison in the daily operations of the Drop-In, including set up, beverage and meal service, encouraging and supporting volunteers, delivering scheduled program activities, and end of day clean up.
  • Handle and sort donations and ensure that the Community Clothing Closet is kept clean and organized.
  • Develop relationships with community members, identifying strengths and working in a respectful way with a community that has faced trauma and social exclusion.
  • Offer access to information, support and connections to services within Boyle Street and external agencies.
  • De-escalate tense inter-personal and group situations.
  • Maintain a healthy environment by performing a variety of cleaning and housekeeping duties as required: sweeping and mopping floors, cleaning/clearing tables, washing dishes, etc.
  • Greets community members and leads the effort to develop a warm, friendly and inviting environment through community engagement, identifying and addressing their immediate needs, and supporting them through referrals.



  • Degree or equivalent. Candidates without a degree but who have post-secondary education and relevant and related experience will also be considered.

Skill, Abilities and Attitudes

  • Understands the challenges and stresses facing people who live in poverty.
  • Experience working with Aboriginal peoples and individuals from diverse cultures.
  • Treat people with respect and in a sensitive manner.
  • Knows how to problem-solve with people who face emotional and psychological challenges.
  • Able to handle multiple demands at the same time; exceptionally well organized.
  • Listens well, has a calm demeanor and knows how to solve practical problems.
  • Possess robust mental health and a commitment to self-care.
  • Flexible and adaptable to change.
  • Good working knowledge of Microsoft Office (Word and Excel in particular).
  • Physically fit: Ability to stand and walk up to 80% of shift, ability to lift and carry up to 50 lbs and ability to work in a noisy and fast paced environment.

·  Criminal and Child and Youth Information system checks must be completed by the successful applicant prior to work commencement

Desirable Requirements

  • Valid First Aid certification
  • Suicide intervention certificate
  • Background in community development, social work, occupational therapy or other related field.
  • Valid Class 5 Driver’s License

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

To Apply:

Please email your resume and cover letter to:  Please include Drop In Support Worker in the Subject Line of the email.  Please state in your cover letter how you hears about the position.

Closing Date: May 9, 2018