In all our programs, we work closely with people to identify their goals, understand barriers and develop action plans aimed at building people’s lives. For some, poverty runs in the family and discrimination, especially toward aboriginal peoples, spans generations. It can be a long process with many ups-and-downs but we do it together.
The Intake and Referral office is the first point of contact for anyone new who wants to access services from Boyle Street Community Services. The Intake and Referral Coordinator works with the individual to evaluate and assess the situation at hand and provide the appropriate referral, either within BSCS or with agencies across the city.
Intake and Referral is about finding immediate solutions for issues and needs. Services provided can include the following:
- long distance phone calls where assistance is needed to make the call (a self-service phone is available in the reception area for calls to nearby areas)
- clothing vouchers for the Bissell Community Closet
- referrals to Sleep Country for beds
- referrals to Lens Crafters for glasses
- assistance with finding professionals such as doctors, lawyers, and counselors
- completion of forms
- Commissioner of Oaths
- advocacy for people who are having difficulty negotiating “the system”
- bus tickets for employment, medical appointments, or other urgent needs, subject to availability
- personal sundries such as soap, shampoo, and feminine hygiene products
- general information about living in Edmonton and community resources