JOB TITLE: Outreach: Case Worker
HOURS: Flexible hours required working 37.5 hours/week
HOURLY WAGE: $23.28 -27.29 hourly


“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at:, please consider joining our team.


YCSP (Youth Community Support Program) is a community-based mental health partnership between Boyle Street Community Services (BSCS) and Alberta Health Services (AHS). We provide collaborative and client-centered care for highly acute youth and their families who have frequently accessed hospital or other mental health services without experiencing improvement.

Our responsive programming is based upon The Wellness Model and Dialectical Behaviour Therapy principles. YCSP is a wraparound service designed to support skill development, social involvement and active citizenship.  We respect and empower families to cultivate their own healthy environments and communities.

Job PurPose:

The Case Worker will work in partnership with other Case Workers and the Clinical Team (Occupational Therapists, Counsellors, Clinical Supervisor and Psychiatrist) to support youth with acute mental health challenges (13-17), and their families. The Case Worker uses the Wellness Model to encourage healthy lifestyle alternatives through community supports and recreational participation. As a member of the YCSP team, your primary responsibility is to provide youth and families with the supports necessary to meet their treatment and wellness goals. Flexible work hours required.


  • Coordinate with multidisciplinary team to assist youth that have acute mental health challenges, and their families, to lead healthier lives using harm-reduction and strength-based practices.
  • Connect youth and caregivers to short and long-term supports in their identified communities.
  • Assist in the development and revision of goal plans.
  • Co-Facilitate Dialectical Behavior Therapy (DBT) skills groups, in partnership with a clinical team.
  • Provide crisis intervention and safety planning.
  • Respect and meet the various cultural needs of program participants.
  • Assist in program development to enhance life skills to support independence (building healthy relationships, emotional regulation, sexual health, distress tolerance etc.).


Education, Experience & Knowledge:

  • Diploma or Degree in Human Services is desirable but equivalent education will be considered; minimum of two years’ experience working with youth and families.
  • An in-depth understanding of treating mental health in the community.


  • Experience facilitating groups independently and in partnership with team members
  • Experience utilizing strength-based, harm-reduction, trauma-informed and client-centered practices.
  • Experience working in cross-disciplinary or collaborative teams.

Skills, Abilities and Attitudes:

  • Experience practicing suicide intervention is required.
  • Demonstrate effective time management skills, strong professional and quick and efficient problem-solving skills. Must be able to balance a small but complex case load.
  • Exceptional ability to connect with people from various backgrounds, who have experienced significant barriers to services and programs.
  • Excellent inter-personal and communication, de-escalation abilities, and crisis management.
  • Demonstrate commitment, enthusiasm and creativity in providing support to youth and families with complex mental health needs.
  • Good working knowledge of data entry systems, computer programs and report writing.
  • Able to walk, stand, sit, drive, reach, lift, climb stairs, pushing, pulling, reaching, crouching and squatting may be required sometimes. Environment may include dust and noise.


  • Must have a reliable vehicle, driver’s license, insurance and registration and be able to provide a clean drivers abstract.
  • Will need to produce a Police Information Record Check and Child Intervention Check.
  • Ability to work flexible hours (including evenings and some weekends).

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

To Apply

Please email your resume and cover letter to: Please include YCSP Case Worker in the Subject Line of the email. Please state in the cover letter how you heard about the position.

Closing Date: May 15, 2018