JOB TITLE: Street Outreach Worker
REPORTS TO: Team Lead, Street Outreach Team
SALARY: $41,593.50 – $48,925.50/year
HOURS: Monday-Friday 7:00 am to 3:30 pm


“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at:, please consider joining our team.

Job Purpose:

To support individuals sleeping rough throughout Edmonton (including in the river valley/parkland areas) and to assist them in transitioning to a safer lifestyle, while increasing understanding among community stakeholders about the target population and street-related challenges.

This position is funded for one year with a strong possibility of extension.


  • Connect with street populations in the outlined communities and areas
  • Build rapport with individuals sleeping rough and gain an understanding of their stories and concerns, and their needs
  • Develop a profile of these people, identifying the major sub-groups and the proportion that they represent
  • Connect with businesses, storeowners, community groups, residents, City of Edmonton, EPS, EMS, hospitals and other service agencies that come into contact with individuals frequenting the streets
  • Liaise and be the contact person in crisis situations between people who are homeless and others in the community
  • Appropriately help each person experiencing homelessness along the scale of health and integration, based on life situations, desire and opportunities
  • Connect with and be a liaison for the various helping agencies such as food, shelter, housing, employment, mental health, legal aid, police services, and transportation, etc.
  • Identify service gaps in meeting the needs of people on the streets
  • Discuss how to have a healthy level of coexistence, tolerance and respect among everyone
  • Facilitate the development of standards of behavior expected in the areas (ex. pan handling guidelines)



  • Degree or equivalent in social services or related field. Candidates without a degree but who have a combination of post-secondary education and related experience will also be considered


Skills, Abilities and Attitudes:

  • Able to quickly, creatively and ethically solve problems with clients
  • Proven ability to work in a respectful and client-centered manner
  • Understands how to use de-escalation techniques
  • Works with initiative, commitment and enthusiasm; physically fit
  • Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, and PowerPoint)
  • Familiar with entering data into databases, such as the Efforts to Outcomes system
  • Able to plan and make decisions in a timely, organized and appropriate manner


  • At least two years of experience delivering community-based services
  • Knowledge of evidence-based practices, motivational interviewing and cognitive behavioural techniques
  • Particular expertise developing and monitoring case plans
  • Experience networking with a range of partners and stakeholders
  • Experience working at all levels across teams and/or departments within an organization
  • Excellent knowledge and understanding of poverty-related issues, trends and services, particularly within, but not limited to the urban Aboriginal population
  • Local travel on behalf of clients and the agency is required; must have a valid class 5 license, reliable vehicle and clean driver’s abstract
  • Criminal record and Child and Youth Information Systems checks are required

This unique position requires team members to walk long distances on rugged terrain, carrying bags with supplies that weigh between 20-25 lbs all year around in all weather conditions.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2Scommunities.

To Apply:

Please email your resume and cover letter to:

Please include Street Outreach Worker in the Subject Line of the email. Please include how you heard about the position in the cover letter.

Closing Date: October 12, 2018