Team Leader, Housing First

REPORTS TO: Manager, Housing Services, Boyle Street Community Services
SALARY $47,034 – $55,341/year
HOURS 37.5 Hours per week



Apart of Alberta’s Ten Year Plan to End Homeless, funded by with Homeward Trust Edmonton, the Housing First program is a twelve month intensive case management program targeted towards individuals and families that are chronically homeless and have multiple barriers to permanent housing.

Job Purpose:

The Housing First Team Leader is responsible for supervising and supporting Follow-Up Support Workers (FSW) and Housing Outreach Workers (HOW) in the department. The Housing Team Leader, collaboratively with the Housing Services Manager, works in partnership with the Follow-Up Support worker, the landlord, and other agencies as necessary to ensure a coordination of services for housed participants.


  • Participate in hiring and provide ongoing support and supervision for Housing First team.
  • Create a positive, professional and creative work environment.
  • Work collaboratively with other Boyle Street managers and staff to ensure there is appropriate coordination among programs supporting community members.
  • Work with the Housing Services Manager and colleagues to ensure all contractual obligations and practice standards are met.
  • Support Follow-Up Support Workers with case management and assessment to ensure required documentation is completed
  • Ensure all data reporting is completed within required deadlines.
  • Ensure Rental Assistance Payment (RAP) requests are submitted by staff to the funder in a timely manner.
  • Track staff requests and monitor group expenditures in coordination with the Housing Services Manager.
  • Maintain, delegate, and balance staff caseloads, responsibilities and privileges.
  • Facilitate weekly case review meetings, and monthly team leader meeting with funder.
  • Support partnership efforts with other agencies, including cross-agency case planning and participating in committees and events involving the funder and other agencies.
  • Supervise and support practicum students.
  • Perform other related duties as assigned by the Manager.  
  • Education
  • Qualifications
  • Degree or equivalent. Candidates without a degree but who have post secondary education and relevant and related experience will also be considered.

Skill, Abilities and Attitudes

  • A strong commitment to upholding the values of Boyle Street Community Services.
  • (see a list of the values at:
  • Excellent listening skills; ability to motivate a team; can identify individual and group
  • needs and act on them.
  • Great attention to detail and excellent organizational skills and ability to multi-task.
  • Works with initiative, innovation, commitment and enthusiasm.
  • Ability to solve problems for clients quickly, creatively and ethically.
  • Proven ability to work in a respectful and client centered manner.
  • Good working knowledge of Microsoft Office
  • Capable of supervising and motivating practicum students and/or volunteers.
  • Able to plan and make decisions in a timely, organized and appropriate manner.
  • Flexible and adaptable to change.
  • Able to identify and maximize relevant opportunities.
  • Able to utilize de-escalation and conflict resolution skills in an appropriate manner.

Experience and Knowledge

  • At least one year experience in leading and building teams.
  • At least two years’ experience delivering community-based services.
  • Knowledge of landlord and tenant legislation.
  • Knowledge of evidence-based practices, motivational interviewing and cognitive behavioural techniques.
  • Experience networking with a range of partners and stakeholders.
  • Experience working at all levels across teams and/or departments within an organization.
  • Excellent knowledge and understanding of poverty-related issues, trends and services, including as it affects the urban Aboriginal population.
  • Local travel on behalf of clients and the agency is required; incumbent must have a valid class 5 licence and reliable vehicle.
  • Criminal record and Child and Youth Information Systems check are required.
  • Boyle Street Community Services values diversity and welcomes applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and LGBTTQIA communities.

To Apply:

Please email your resume and cover letter to:

Please include Team Leader, Housing Services in the Subject Line of the email.

Closing Date: March 27, 2017