Team Leader, Housing First
|REPORTS TO:||Manager, Housing Services, Boyle Street Community Services|
|SALARY||$47,034 – $55,341/year|
|HOURS||37.5 Hours per week|
Apart of Alberta’s Ten Year Plan to End Homeless, funded by with Homeward Trust Edmonton, the Housing First program is a twelve month intensive case management program targeted towards individuals and families that are chronically homeless and have multiple barriers to permanent housing.
The Housing First Team Leader is responsible for supervising and supporting Follow-Up Support Workers (FSW) and Housing Outreach Workers (HOW) in the department. The Housing Team Leader, collaboratively with the Housing Services Manager, works in partnership with the Follow-Up Support worker, the landlord, and other agencies as necessary to ensure a coordination of services for housed participants.
KEY AREAS OF RESPONSIBILITIES
- Participate in hiring and provide ongoing support and supervision for Housing First team.
- Create a positive, professional and creative work environment.
- Work collaboratively with other Boyle Street managers and staff to ensure there is appropriate coordination among programs supporting community members.
- Work with the Housing Services Manager and colleagues to ensure all contractual obligations and practice standards are met.
- Support Follow-Up Support Workers with case management and assessment to ensure required documentation is completed
- Ensure all data reporting is completed within required deadlines.
- Ensure Rental Assistance Payment (RAP) requests are submitted by staff to the funder in a timely manner.
- Track staff requests and monitor group expenditures in coordination with the Housing Services Manager.
- Maintain, delegate, and balance staff caseloads, responsibilities and privileges.
- Facilitate weekly case review meetings, and monthly team leader meeting with funder.
- Support partnership efforts with other agencies, including cross-agency case planning and participating in committees and events involving the funder and other agencies.
- Supervise and support practicum students.
- Perform other related duties as assigned by the Manager.
- Degree or equivalent. Candidates without a degree but who have post secondary education and relevant and related experience will also be considered.
Skill, Abilities and Attitudes
- A strong commitment to upholding the values of Boyle Street Community Services.
- (see a list of the values at: http://boylestreet.org/who-we-are/mission-and-history/)
- Excellent listening skills; ability to motivate a team; can identify individual and group
- needs and act on them.
- Great attention to detail and excellent organizational skills and ability to multi-task.
- Works with initiative, innovation, commitment and enthusiasm.
- Ability to solve problems for clients quickly, creatively and ethically.
- Proven ability to work in a respectful and client centered manner.
- Good working knowledge of Microsoft Office
- Capable of supervising and motivating practicum students and/or volunteers.
- Able to plan and make decisions in a timely, organized and appropriate manner.
- Flexible and adaptable to change.
- Able to identify and maximize relevant opportunities.
- Able to utilize de-escalation and conflict resolution skills in an appropriate manner.
Experience and Knowledge
- At least one year experience in leading and building teams.
- At least two years’ experience delivering community-based services.
- Knowledge of landlord and tenant legislation.
- Knowledge of evidence-based practices, motivational interviewing and cognitive behavioural techniques.
- Experience networking with a range of partners and stakeholders.
- Experience working at all levels across teams and/or departments within an organization.
- Excellent knowledge and understanding of poverty-related issues, trends and services, including as it affects the urban Aboriginal population.
- Local travel on behalf of clients and the agency is required; incumbent must have a valid class 5 licence and reliable vehicle.
- Criminal record and Child and Youth Information Systems check are required.
- Boyle Street Community Services values diversity and welcomes applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and LGBTTQIA communities.
Please email your resume and cover letter to: email@example.com
Please include Team Leader, Housing Services in the Subject Line of the email.
Closing Date: March 27, 2017